Car Rental COVID-19 FAQs
What steps are being taken to clean rental cars?
Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We also extend the Complete Clean Pledge to our shuttles (for airport locations) and neighborhood branches.
What is the current car rental process?
To help protect both customers and employees, we have modified our car rental process. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up curbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
Advance Check-In is now available at 100+ U.S locations so you will not need to stop at the rental counter.
Can I modify, extend, or cancel my reservation?
You can modify or cancel your reservation via our website or mobile app. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. To extend your car rental, you can click “Call to Extend Your Rental” in our mobile app. You can also call your rental branch or 1-855-266-9565 to extend your reservation.
For more information, please visit our COVID-19 FAQs page.
For additional questions, please visit our main car rental FAQs page.
Location Details
Services
Renting a Car at San Jose Mineta International Airport (SJC)
Renting a Car at San Jose International Airport
This branch is located at the Rental Car Center at San Jose Airport.
It can be reached via a shuttle for customers coming in to terminal A. It runs
every 10 minutes from 7 am-10 pm and every 20 minutes from 10 pm-midnight.
Terminal B is located right across the street from the facility. With a
centrally located airport and car rental facility, you’re never too far from
any business in town or access to a highway out of town.
Driving to Monterey/Carmel-by-the-Sea
Take US Hwy-101 or California State Hwy-17 to California State Hwy-1 (aka the Pacific Coast Highway) and head south to get to Monterey or Carmel-By-The-Sea.
Drive Times to Nearby Destinations
- Cupertino – approx. 30 mins.
- Palo Alto – approx. 45 mins.
- Downtown San Jose – approx. 10 mins.